TAIWAN SMART HOME (hereinafter referred to as TAIWAN SMART HOME) product privacy policy
Our privacy policy was updated on Oct 31, 2022, and will take effect on Nov 1, 2022. We have made relevant revisions to our privacy policy. Since that date, in addition to providing an independent privacy policy for specific TAIWAN SMART HOME products or services, this privacy policy provides information on how we manage your disclosure when using all TAIWAN SMART HOME products and services Details of the privacy of your personal information.
Please take some time to familiarize yourself with our privacy practices. If you have any questions, please feel free to contact us.
We promise you
This privacy policy stipulates how TAIWAN SMART HOME collects, uses, exposes, handles and protects the information you provide to us through the "TAIWAN SMART HOME" APP when you use our products and services. If we ask you to provide certain information to verify your identity when using TAIWAN SMART HOME products and services, we will use this information in strict compliance with this privacy policy and/or user terms and conditions.
This privacy policy was formulated with full consideration of your needs. Please be sure to understand our personal data collection and use practices, and you can be confident that you can ultimately control all personal information provided to TAIWAN SMART HOME.
In this privacy policy, "personal information" refers to all information that can directly or indirectly identify that person through information about a specific individual, or when combined with other information about that person that TAIWAN SMART HOME can access. Such personal information includes but is not limited to information provided or uploaded by you and device information.
If you use TAIWAN SMART HOME products and services or other operations that comply with the law of use, it means that you have read and accepted all the terms described in this privacy policy, including any changes we make regularly. In order to comply with usage laws, including the local data protection law "General Data Protection Regulation (GDPR)", we will seek your explicit consent for the processing of specific categories of personal data (such as automatic individual decision-making). In addition, we are committed to complying with applicable laws (including data protection laws in your location) to protect the privacy, confidentiality and security of your personal information. At the same time, we promise to ensure that all our employees and agents will fulfill these obligations.
Finally, what we want is to bring the best experience for our users. If you have any questions about the data processing practices outlined in this privacy policy, please contact us at ainewme@163.com so that we can deal with your needs. We are happy to deal with your questions directly.
If you have any questions or concerns about our privacy policy or practices, please contact us at ainewme@163.com.
What information do we collect and how do we use it?
Types of information collected
In order to provide you with our services, we will ask you to provide personal information necessary for the services. If you do not provide personal information, we may not be able to provide you with our products or services.
We will only collect necessary information for specified, clear and legal purposes, and we guarantee that we will not process this information in a way that is inconsistent with the above purposes. We may collect the following types of information (whether it is personal information or not):
Information you provide to us or upload (including your contact information): We may collect the personal information you provide to us, such as name, mobile phone number, email address, information or data synchronized by your device accessing the TAIWAN SMART HOME platform, And the account and related setting information created on the TAIWAN SMART HOME platform, the device you added or the message sent, feedback, etc.
Handheld terminal or SIM card-related information: We may collect information related to the handheld terminal that implements TAIWAN SMART HOME, such as IMEI number, IMSI number, system version, equipment manufacturer information, model name, and network operator. We may also collect relevant device information bound to your account, such as MAC address, DID, device network status (IP/network signal), and firmware version.
We specify information relevant to you: We may collect and use information such as your TAIWAN SMART HOME account number.
Location information (only applicable to specific services/features): Various types of information related to your location. For example, region and country code, city code, mobile network code, mobile device country code, community logo, area name, latitude and longitude information, time zone settings, and language settings.
Login Information: Information related to your use of certain functions, mobile applications and websites. For example, cookies and other anonymous identification code technologies, IP addresses, network request information, temporary message records, standard system logs, and system crash information, etc.
Other information: Environmental Characteristic Value (ECV) (value generated by TAIWAN SMART HOME account, phone ID, connected Wi-Fi account, and location information)
Account credentials: Information about your account credentials, such as passwords, password security questions and answers, etc.
We may also collect other types of aggregated and anonymous information that is not directly or indirectly related to individuals, which is anonymized or unmarked. For example, when using a specific service, the device model and system version number of the user's TAIWAN SMART HOME mobile phone device may be collected. The purpose of collecting such information is to improve the quality of the services we provide.
How we may use personal information
The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws. You agree that we can process personal information for the purposes specified in this privacy policy and disclose personal information to our affiliates (which involve communications, social media, technology and cloud business) and third-party service providers (defined below).
We may use your personal information for the following purposes:
Provide, process, maintain, improve, develop our products and/or services to you, as well as services provided through devices or TAIWAN SMART HOME.
Communicate with you about your device, services, or any general inquiries (such as updates, device firmware/software upgrades, customer consulting support, related information, notifications), etc.
Conduct marketing-related activities, such as providing marketing and promotion-related information and updates. For more marketing and promotion related event information, please check the content titled "Direct Marketing" below.
Analyze and develop statistical information related to the use of our products and services to effectively improve our products and services.
Store and maintain information related to you for our business operations or to fulfill legal obligations.
No need to communicate with our server, we provide local service.
Below are more details on how we use your information (which may include personal information):
Create your TAIWAN SMART HOME account. The personal information collected when creating an account through a web page or our mobile device is used to create a user's personal account and profile page.
Provide location-related services. When using TAIWAN SMART HOME and accessing TAIWAN SMART HOME devices, we may use location information to determine the time zone of the device to ensure that the time is accurately displayed on the device and the service area is logged in. And according to your choice, you can turn on the corresponding device in advance. You can enter the device settings or stop using this application at any time to turn off this feature.
Device access. The device is operated through the App and needs to verify the authenticity of the device. Therefore, we will need to verify the legality of the device by verifying the factory MAC and DID information. In addition, when the device needs to be connected to the Internet, the device needs to be configured with the corresponding network through the APP. This process requires you to enter the corresponding Wi-Fi name and password. This information is only used for the device's network configuration. The Wi-Fi and password information you fill in will be encrypted and stored locally on the device, and will not be uploaded to the server. You can enter the device to delete the information at any time. At the same time, we need to select the best connection method for the device by judging the IP and network signals to ensure the stability of the device's network connection.
Device status display. Allows you to remotely view the device status so that you can view the device execution status at any time.
Set up automated tasks. Event information uploaded by your device (information comes from your newly added device, the actual setting information depends on your privacy authorization scope for the device, each new device will provide the device provider’s privacy policy and the relevant terms are up to you to choose Do you agree) can be used to create your own personal automation tasks.
Provide push service. The account number and IMEI number will also be used to provide TAIWAN SMART HOME push services and send device notifications to users. You can turn off this feature at any time by changing the preferences under "Message Settings".
Verify user identity. TAIWAN SMART HOME uses ECV values to verify user identity, ensuring that hackers or unauthorized personnel cannot log in.
Collect user feedback. The feedback you choose to provide is extremely valuable in helping TAIWAN SMART HOME improve its services. In order to track the feedback you choose to provide, TAIWAN SMART HOME may use the personal information you provide to contact you and keep records.
Send notification. We may use your personal information to send important notifications from time to time, such as notifications about abnormal device execution status, device push notifications set by you (actually based on your purchase of new devices), our terms, Conditions and policy changes.
Direct marketing
We may use your name, phone number, email address, TAIWAN SMART HOME and TAIWAN SMART HOME account numbers, and IMEI numbers to provide you with products and services related to TAIWAN SMART HOME and its partners (providing Internet, mobile applications and cloud products and services) Promotional materials. We strictly abide by the data protection laws of your location (some laws may require independent explicit permission), so we will only obtain your explicit prior consent and confirm that we have obtained your consent through a clear affirmative operation Or you will use your personal information only after you express no objection. If you do not wish to receive certain types of emails, you can unsubscribe from emails by clicking the link at the bottom of the page. We will not pass your personal information to our business partners for direct marketing.
Who do we share your information with?
We will not sell any personal information to third parties.
We may disclose your personal information to third parties (see below for definitions) in order to provide the products or services you request.
We may disclose information to third-party service providers and affiliates listed below in this section. In the various situations described in this section, you can rest assured that TAIWAN SMART HOME will only share your personal information based on your authorization. Your authorization to TAIWAN SMART HOME will include various sub-processors for processing your personal information. You should understand that in any of the situations described below, when TAIWAN SMART HOME shares your personal information with third-party service providers, TAIWAN SMART HOME will stipulate the practices and obligations of the third party through contracts and comply with applicable local data protection laws. TAIWAN SMART HOME will ensure through contracts that third-party service providers comply with the privacy standards applicable to them in your jurisdiction.
Shared with our group and third-party service providers
In order to smoothly promote business and provide you with all the functions of products and services, we may provide other TAIWAN SMART HOME affiliates (which involve communications, social media, technology or cloud business) or our third-party service providers (our Mailing shops, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and promotion service providers, agents representing TAIWAN SMART HOME) affiliates and/or other third parties disclose your personal information. Such third-party service providers may process your personal information on behalf of TAIWAN SMART HOME or for one or more of the reasons mentioned above. When using certain mobile applications on our devices, we may share your IP address with third parties in order to provide you with certain services you request. If you no longer wish to allow us to share this information, please send an email to ainewme@163.com to contact us.
Share information with others
When required by applicable laws, TAIWAN SMART HOME may disclose your personal information without your further consent.
Information that does not require consent
We may share anonymous information with third parties (such as advertisers on our website) in a consolidated form for commercial purposes; we may share general usage trends of our services with them, such as when purchasing certain products or engaging in certain transactions. The number of customers in a specific demographic.
For the avoidance of doubt, TAIWAN SMART HOME may collect, use or disclose your personal information without your consent within the circumstances and scope expressly permitted by local data protection laws (for example, to comply with subpoenas), and when we may be in good faith Believe that when disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to government requests, your information may be disclosed without your consent.
Security
TAIWAN SMART HOME security measures
We promise to ensure the security of your personal information. In order to prevent unauthorized access, disclosure or other similar risks, we have implemented reasonable physical, electronic and management measures to protect the information we collect from your use of the "TAIWAN SMART HOME" APP. We will take all reasonable measures to protect your personal information.
For example, when you access your TAIWAN SMART HOME account, you can choose our two-step verification process to ensure higher security. When you send or receive information from an TAIWAN SMART HOME device to our server, we ensure that it is encrypted using Secure Communication Protocol (SSL) and other algorithms.
Your personal information will be stored on secure servers and protected in controlled facilities. We classify your information based on importance and sensitivity, and ensure that your personal information has the highest level of security. We guarantee that by accessing this information, employees and third-party service providers who provide you with products and services have strict contractual confidentiality obligations. If they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation. Similarly, we have special access control measures for cloud-based data storage. In summary, we regularly review information collection, storage and processing practices, including physical security measures, to prevent any unauthorized access and use.
We will take all feasible steps to protect your personal information. However, you should be aware that the use of the Internet is not always safe. Therefore, we cannot guarantee the security or integrity of any personal information when it is transmitted in both directions via the Internet.
We will take corresponding measures against personal data leakage, such as reporting the leakage to relevant regulatory agencies, or in some cases in accordance with usage laws (including your local data protection laws) to notify data subjects of personal data leakage.
What actions can you take
You can play your role in protecting your personal information. Do not disclose your login password or account information to anyone unless that person has obtained your formal authorization. Whenever you log in to TAIWAN SMART HOME as an TAIWAN SMART HOME account user, especially when logging in on another person’s computer or public Internet terminal, you must remember to log out at the end of the session.
If you fail to maintain the privacy of your personal information and cause a third party to access your personal information, resulting in a security omission, TAIWAN SMART HOME will not bear any responsibility. Notwithstanding the foregoing, if any other user on the Internet uses your account without authorization or any other security breach, you must notify us immediately.
Your assistance will help us protect the privacy of your personal information.
Retention policy
If it is necessary to achieve the purpose of collecting information, or to comply with applicable legal requirements or permits, we will continue to retain personal information. If there are reasonable grounds to believe that retaining personal information cannot achieve the purpose of collecting personal information, we will no longer retain personal information or delete the way that personal information is associated with specific individuals. If the information is further processed and archived for the public interest, for scientific or historical research purposes, or for statistical purposes based on usage laws, even if the purpose of further processing the information does not match the original purpose, TAIWAN SMART HOME may further retain the data.
Access other features on your device
Our app may access certain functions on your device, such as Wi-Fi network status. This information will be used to allow these applications to run on your device and allow you to interact with them. You can revoke permission at any time by closing the application on your device or contacting us at ainewme@163.com.
You can control your personal information
Control settings
TAIWAN SMART HOME recognizes that everyone has different levels of concern for privacy. Therefore, we have provided some examples to illustrate the various methods provided by TAIWAN SMART HOME for you to choose to restrict the collection, use, disclosure or processing of your personal information, and to control your privacy settings:
Turn on or turn off the user experience plan and location access function;
Log in or log out of TAIWAN SMART HOME account:
If you have previously agreed to our use of your personal information for the above-mentioned purposes, you can change your decision by contacting us at any time by writing or sending an email to ainewme@163.com.
Access, update, correct, eliminate or restrict the processing of your personal information
You have the right to request access and/or correction of any personal information we hold about you. When you update your personal information, we will ask to verify your identity before processing your request. Once we have sufficient information to process your request to access or correct your personal information, we will respond to your request within the time specified by the applicable data protection law.
Upon your request, we can provide you with a copy of your personal data collected and processed for free. For any additional requests for the same information, we may charge reasonable fees based on actual management expenditures in accordance with relevant laws.
If you wish to request access to the personal data we hold, or if you believe that any information we hold about you is incorrect or incomplete, please write to us as soon as possible or send an email to the email address below to contact us. Email: ainewme@163.com.
If you are an EU user regulated by the General Data Protection Regulation (GDPR), you have the right to request that we erase your personal information. If there are relevant regulations in the GDPR, we will consider the rationality of the elimination requirement and take reasonable steps including technical measures.
If you are an EU user regulated by the General Data Protection Regulation (GDPR), you have the right to restrict our processing of your personal information, and we will consider the reasonableness of the restriction. If there are relevant regulations in the GDPR, we will only process your personal information in a manner that complies with the applicable regulations in the GDPR and notify you before lifting the restrictions.
If you are an EU user regulated by the "General Data Protection Regulation (GDPR)", you have the right not to be determined by fully automated processing (including analysis) that may have a legal effect on you, or have a similarly significant impact on you influences.
If you are an EU user regulated by the General Data Protection Regulation (GDPR), you have the right to receive your personal information in a commonly used structured format and transfer that information to another data controller.
For more detailed information related to the personal information in your Action Asia(Shenzhen)Co.,Ltd. account, you can access and change it by logging in to your account through your device.
Withdraw consent
You can send an email to ainewme@163.com to contact us to submit a request to withdraw your consent to the collection, use and/or disclosure of your personal information that we hold or control. We will process your request within a reasonable time after you make the request, and will no longer collect, use and/or disclose your personal information in accordance with your request.
Please note that withdrawing your consent will cause certain legal consequences. Depending on the scope of your withdrawal of consent to allow us to process your personal information, this may mean that you can no longer enjoy TAIWAN SMART HOME products and services.
Transfer personal information outside of your jurisdiction
If we need to transfer personal information outside of your jurisdiction, whether it is transferred to our affiliates (which involve communications, social media, technology and cloud business) or third-party service providers, we will follow the applicable The law goes on. In particular, we ensure that all such transfers meet the requirements of applicable local data protection laws by implementing appropriate security measures. You will have the right to be informed of the appropriate protective measures taken by TAIWAN SMART HOME to transfer your personal information. For example, when you choose to use other third-party services in this product and service (such as Amazon Alexa, Google Assistant voice service, etc.), the third party may read your relevant information or transmit your relevant information to A third-party server outside your jurisdiction, and you agree to the transfer of such circumstances.
TAIWAN SMART HOME is a company headquartered in China with operations all over the world. Therefore, under the premise of complying with the law of use, we may transfer your personal data to any subsidiary of TAIWAN SMART HOME Group worldwide, and process the information according to the purpose described in this privacy policy. We may also transfer your personal data to our third-party service providers, which may be located in countries or regions outside the European Economic Area (EEA) region.
If TAIWAN SMART HOME and a third party share personal data originating in the EEA area, regardless of whether the third party is an TAIWAN SMART HOME subsidiary outside the EEA, we will implement it in accordance with the EU standard contractual clauses or any other safeguards specified in the GDPR.
TAIWAN SMART HOME may use overseas facilities operated and controlled by TAIWAN SMART HOME to process or back up your personal information. Currently, TAIWAN SMART HOME has data centers in Guangzhou, South Korea, Japan, the United States and Singapore, Germany, and the United Kingdom. These overseas jurisdictions may not necessarily have data protection laws similar to the data protection laws of your jurisdiction. We may transfer and store your personal information to our overseas facilities. However, this will not change all our commitments to abide by this privacy policy to protect your personal information.
Other regulations
Minor
We believe that it is the responsibility of parents to supervise the use of our products and services by minors. However, our policy does not require obtaining personal information about minors or sending any promotional materials to such groups of people.
TAIWAN SMART HOME will not seek or attempt to seek to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has provided personal information to TAIWAN SMART HOME without his prior consent, please contact us to ensure that such personal information is deleted and confirm that the minor unsubscribes from any applicable TAIWAN SMART HOME service.
Priority
If you agree to the applicable user agreement, and there is any inconsistency between such user agreement and this privacy policy, such user agreement shall prevail.
Update of privacy policy
We will review the privacy policy on a regular basis. To reflect changes in our information practices, we may update this privacy policy. If we make a major change to this privacy policy, we will send you an email (send to the email address specified in your account) or announce it in the "TAIWAN SMART HOME" APP or notify you through a mobile device so that you can understand the information we collect and our How to use this information. Such privacy policy changes will be applicable from the effective date specified in the notice or website. We recommend that you check this page regularly for the latest information on our privacy practices. If you continue to use the products and services on the website, mobile phone and/or any other device, you will be deemed to have accepted the updated privacy policy. When we collect more personal information from you or we hope to use or disclose your personal information for new purposes.
Do I have to agree to any third-party terms and conditions?
Our privacy policy does not apply to products and services provided by third parties. TAIWAN SMART HOME products and services may include third-party products and services, and links to third-party websites. When you use these products or services, you may also collect your information. Therefore, we strongly recommend that you take the time to read the privacy policy of the third party, just like reading our policy. We are not responsible for how third parties use the personal information they collect from you, nor can we control their use. Our privacy policy does not apply to other websites linked through our services.
When you use the extension services of these specific products on the TAIWAN SMART HOME platform, third-party terms and privacy policies apply, and you will agree to the terms of each extension.
About the way our system manages your personal information
If you are an EU user regulated by the General Data Protection Regulation (GDPR), TAIWAN SMART HOME will provide:
Use risk management methods to provide a systematic method to manage personal data related to our employees, management processes and information systems. According to the GDPR, TAIWAN SMART HOME will use the following methods: (1) Establish a data protection chief (DPO) to be responsible for data protection, and the contact information of DPO is ainewme@163.com; (2) establish a data protection impact assessment (DPIA) and other processes .
Contact us
If you have any comments or questions about this privacy policy, or if you have any questions about the collection, use or disclosure of your personal information by TAIWAN SMART HOME, please contact our personal information protection officer at the following address and mention the "Privacy Policy" :
TAIWAN SMART HOME
Floor 2, Building A, Gonggu, Wall Street, No. 189, Anji Avenue, Xixiangtang District, Nanning, Guangxi
Postcode: 530000
E-mail address： ainewme@163.com
Thank you for taking the time to understand our privacy policy!
This update
We have made the following important updates to the privacy policy:
To comply with the GDPR and provide better data privacy protection, we have updated the relevant content of user rights under the GDPR and how to handle the personal information of EU users. In addition, we also explained our data privacy management methods.